The property is very conveniently located, my room had a beautiful view of a residential mini park that was across the street. (2nd Floor) There are 2 tube stations available (Bayswater-circle line & Queensway-central line). Both are 5 min & 7 min walk respectively. The neighbourhood is quiet & felt safe to walk around even at night. I had read previous reviews about not very pleasant staff at reception so I was cautious to see how the treatment would be like. I was very pleasantly impressed by the 2 ladies that checked me in and a gentleman that checked me out & assisted me with my bags to the taxi. For me customer service is everything as I am in the service industry. Service is what makes the experience memorable. I had a minor glitch with milk provided in my room but the issue was immediately resolved with at-most professionalism. The room was very clean & the housekeeping attended to the room every single day. It’s a place I felt safe & would go back again.
Evelyn
November 2024
The staff were lovely and kept our bags for the day while we went out before we checked in. The palce was lovely and clean there was a positive atmosphere there aswell
Ruairí
Februari 2024
How comfortable the pillows and mattress was and how clean everything was. Staff was super friendly and helpful and breakfast was generous.
Miguel
Februari 2024
Hotel was ideally located - Just a few minutes walking from 3 tube stations (and the Heathrow Express) and close to a main street for shopping. Check in was GREAT - I was assisted by Nidhaan who was so patient with me taking time to answer all my questions, no matter how simple. He went above and beyond to help me with a sim card (and loading credits), directions, the right app to download for transport and everything else. the oter staff were great too. The room was basic but had all I needed for a one night stay - comfy bed, tea coffee facilities, hot shower and good wifi. Breakfast was good and I loved that it was ready at 7am. I could leave my bags at the hotel as my flight was only at 9pm - a big help! I would recommend this property to anyone - especially solo travellers.
Juanita
Maret 2025
Location is superb.Tube station about 10 minutes walk away from hotel.Lots of resturants,pubs and shops in the area. Easy to get to other parts of London via tube.Can also walk to some places easily enough. Comfortable bed.Nice welcoming entrance. Modern looking.Very nice. Staff very pleasant.Air conditioning in room which was great as room was a bit warm for us.Quiet lovely looking area.
N
Februari 2025
The hotel is very clean and tidy. The staff was very friendly and were always carrying a smile on their face and were very happy to help anytime. The location of the hotel was very pleasant with easy access to underground trains. Must say, this place is very convenient if you want to visit central London and the areas. The hotel and the rooms were exactly as shown. I must say it had everything you needed, from a wardrobe to a table and a chair. The bed was very comfortable, and I should say the room was spacious for me and my wife. The bathroom was also spacious enough. I spent 3 nights with my wife and the experience was very pleasant. Had no issues or problems with the service. Worth every penny. Highly recommended for anyone who wants to have a pleasant stay.
Dilshan
November 2024
The bed was very comfortable, the staff were very kind and cheerful and happy to help within a normal manner, the location is very nice
Hooker
Januari 2025
We were lucky to have found this hotel as we had booked another in the same area but the manager ( who fraudulently tried to still get money from my card) cancelled last minute and booking.com offered this hotel as an alternative. The room was admittedly small but offered 3 beds which we wanted as we didn't want to sleep in the same bed ( mother and two daughters) so we were pleased. It's not easy to find accommodation that offers 3 separate beds. The location was excellent, within easy walking distance to Bayswater underground and many buses so getting to the centre of London was not a problem. The reception entrance was very pleasant and welcoming with soothing music. The bed linen was changed daily and was clean. The staff were incredibly friendly and helped me when I was getting upset after the manager of the other hotel illegally tried to access my credit card by allowing me to phone booking.com from their phone. They are a credit to the hotel and the main reason I am giving a nine star review. Thank you.
Katherine
Oktober 2024
The staff were very attentive and the breakfast that was included in the price was perfect. Hot full english and continental provided. For london the hotel price was very good.
Wendy
Desember 2024
I really enjoyed my one night stay here. Considering the reasonable price, I couldn’t have asked for much more. My room was smart, clean, modern and well-equipped (tea and coffee making facilities, glasses, mugs and paper cups, hair dryer, shower caps were all provided). The bathroom was small but modern. The check-out time of 12pm really helped me. Out of the two staff I interacted with, one was particularly warm and friendly. I would happily stay again.
Gabriel
November 2024